# Getting help

> How to get help with Fregata Mobile — GitHub Discussions or email from the app, sending a diagnostic report with Copy all and what it contains, the server's logs, and the Apple Watch's log.

**Settings › Help & Support** has everything on this page, with buttons for each step.

## Ask

- **[GitHub Discussions](https://github.com/3rdBitLabs/Fregata/discussions/categories/fregata-mobile)**:
  ask a question or report a problem in public, where the answer helps the next person too.
- **Email**: for anything you'd rather not post where everyone can read it, tap **Email support**
  in **Settings › Help & Support**. It starts a message with your app version, iPhone model and iOS
  version already filled in.

Say what happened and what you expected, and include a report.

## Send a report from this iPhone

1. Open **Settings › Diagnostics**.
2. Tap the copy button at the top right, then **Copy all**.
3. Paste it into your post or email.

**Copy all** gathers one report: the app's log, the logs of the parts that handle alerts and
widgets, and the state of your notification setup.

In the report, your server's addresses and your username are masked, and your password and other
sign-in details are never in it. It does still name your cameras and anything else you named
yourself, so read it before posting it in public.

## Problems on the server

When no alerts arrive at all, or the server itself misbehaves, its logs help too. Open
**Settings › Server Status** and tap **Open live logs**, wait for the problem to happen again, then
share the lines with **Share these lines**. Reading the server's logs needs an administrator
account. See [Server status, logs and restart](https://mobile.fregata.app/docs/server/status/#live-logs).

## Problems on Apple Watch

The watch keeps a log of its connection to your server, and sends it to your iPhone only when you
ask:

1. In **Settings › Diagnostics** on your iPhone, scroll to **Apple Watch Log** and tap **Get watch log**.
2. If asked, open Fregata Mobile on your Apple Watch: it sends the log when it opens.
3. When the log arrives, tap **Copy watch log** and paste it in as well. **Copy all** includes only its newest lines.

## Questions about your server

For anything about Frigate itself, such as setting up cameras, recordings, zones or storage, the
[Frigate documentation](https://docs.frigate.video/) is the place to look.

## Start over

**Wipe app settings…**, at the bottom of **Settings › Diagnostics**, erases your server address,
sign-in, notification wording and this iPhone's registration from this iPhone, and starts the
welcome walkthrough again. It turns iCloud Sync off first, so nothing is removed from iCloud and
your other devices aren't affected. It doesn't touch your server, and nothing recorded is deleted.
There's no undo.